Getting Help

We're here to help! Please choose what you need help with, and we'll get you pointed in the right direction.

One of our services

If you're seeking help with a StarCat Brands service (like SourceCamp, Casper, Disperse.Email, etc.), please see the Service-Specific Contact section of our Contact information.

Billing, Payments, or Questions about a charge

You can check your current subscriptions, past and current invoices, and payment methods in the Billing section of Ground Control.

StarCat Brands charges on your credit card (listed as STARCATBRANDS or STARCAT) should be link-able to an invoice or charge you can find in Ground Control. If not, we certainly want to hear about it!

If you need additional assistance, reach out to billing@starcatbrands.com and we'll be happy to help!

Abuse

If you suspect abuse of StarCat Brands services and infrastructure, we want to hear about it! Please report abuse of any kind as listed in our Abuse Policy.

We're working on a link to a convenient form that you can use to submit abuse reports. For now, please use the email address(es) listed in our Abuse Policy.

Something is very broken

If you're experiencing issues with any of our services and/or infrastructure, please check our Status Page for the latest updates.

Don't see your issue listed there? Please report an issue by emailing reportaproblem@starcatbrands.com and/or reportaproblem@starcat.app, and we'll investigate ASAP. (Note: We monitor our infrastructure and services, as well as these email addresses, and get paged if something goes wrong. We're on it!)